Returns

We back our bears with a 30 day money back guarantee against defects.  We will promptly refund your payment, less shipping if you are not completely satisfied and want to return your bear within 30 days of purchase.

WE MUST BE CONTACTED IN ADVANCE TO DISCUSS YOUR RETURN.

We will issue a Return Merchandise Authorization (RMA) number.  We need this number to track your return.  You can obtain a copy of our return form in pdf format to print out by clicking this link:  Click to download our RETURN FORM.

If you need help with a return or exchange please contact us and we'll help you out.